From the moment you enter a relationship with us, we are dedicated to ensure you are satisfied with your customer experience here at LeapFILE. We take a consultative approach to find the right solution that fits your needs. We have vowed not to offer a cookie-cutter solution; there is no “one-size fits all” because no two businesses are the same. Through detailed consultation, we find out what each client is looking for to recommend the right solution.

Starting from consultation, solution deployment, to account maintenance—our team is there with you every step of the way. We have a dedicated live support team for technical and service support, and a devoted team of account managers that is always there to work with your solution needs, such as adding additional users and scaling your solution.

Recently one of our new clients needed one subscription plan while deploying our solution across the company to multiple subsidiary companies. Each one of the subsidiary companies had different requirements in terms of their infrastructure, users and usage options. We customized each and every solution deployment: setting up consultation with each one of the network administrators, scaling the solution to different requirements, setting up solution demonstration for all the users, and providing each company with their own customized branded file exchange site. This is just one of the many instances where we proudly exemplify our service commitment:

1. Immediate acknowledgment of your request
2. We take ownership in finding the right solution for you
3. We will listen and understand your requirements
4. We are there every step of the way for a successful solution deployment
5. We have a dedicated team to provide live support when you need us